At ComputerCareBD, we value your satisfaction and strive to ensure that every purchase meets your expectations. If you are not fully satisfied with your order, our return and refund policy is here to help.

1. Return Eligibility

You can request a return within 3 days of receiving your order if:

  • The product is defective, damaged, or not functioning properly.
  • You received the wrong product or item.
  • The product is missing parts or accessories as described.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • You must provide a valid proof of purchase or invoice.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Software, digital products, and licenses
  • Items damaged due to misuse or mishandling
  • Products with broken seals or missing original packaging
  • Clearance or promotional items marked as “non-returnable”

3. Return Process

  1. Contact our support team via email or phone within 3 days of receiving your order.
  2. Provide your order number, reason for return, and supporting photos or videos if applicable.
  3. Our team will review your request and guide you through the pickup or return shipping process.

Please note: The customer is responsible for return shipping costs unless the item received was defective or incorrect.

4. Refund Process

Once we receive and inspect the returned item:

  • If approved, your refund will be processed within 5–7 business days.
  • The refund will be issued to your original payment method (e.g., bank transfer, mobile payment, or card).
  • If the return is rejected (e.g., product tampered, used, or missing parts), the item will be sent back to you.

5. Exchange Policy

If you received a faulty or incorrect product, we can replace it with the same or equivalent item (based on stock availability).
Please contact us as soon as possible to arrange an exchange.